We thought you'd never ask.
Got a question? You're not the only one! Below you'll find the answers to the most common little question we get asked. If you don't find the answers you are looking for, please contact us over email at care@littlebynavya.com or whatsapp us at +918591389287
1. ORDERS
How do I know you have got my order?
As soon as you place an order with us and make a payment, you will receive an email confirmation to the email address you entered on your order with an order number. If for some reason, you did not receive an email, please check your spam folder and move care@littlebynavya.com to your safe sender list. Kindly ensure you return to allthingslittle.in post the payment stage to receive this confirmation.
I want items from the same order to be shipped to different addresses. Is this possible?
Unfortunately, due to logistical and operational reasons, we ship all items from one order to one shipping address only. You can always purchase items in separate orders for getting them shipped to different addresses. Thanks for understanding.
Can I change my shipping address after the order has been dispatched?
This is not possible on All Things Little and unfortunately; logistic carriers worldwide do not entertain such a requests either. However, do ensure that your shipping address entered is correct in order to prevent delays.
Do you offer Free Shipping?
We currently offer Free Shipping on all orders above Rs. 899/-
Do you ship internationally?
At the moment we only ship within India. But we are working on shipping internationally and it will be available very soon.
Can I add new items to an existing order?
Sorry that’s not possible. You can always place a fresh order. If you need everything to reach you together, you can cancel your existing order if it has not been dispatched yet and place a fresh order with all the items you want.
I need to change something on my order, how can I do that?
If you need to change or cancel your order, please contact us immediately. If your order has not been processed yet we will make the change or cancel your order. However, if it has already been processed then we will not be able to make any changes
My Order just won’t go though, what do I do?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Pay Now” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Care at: care@littlebynavya.com
When will my Order get dispatched?
Once the product is dispatched from the warehouse, delivery times may also vary based on location. Orders are not shipped on the weekends or holidays. You will receive emails once your order has been dispatched. Orders are processed from our Mumbai warehouse within 1-2 business days and further take 4-7 business days to arrive, depending on the distance from Mumbai.
My order has been dispatched; I want to know where it is?
After dispatch you will receive a tracking number by e-mail, which will enable to you to know where your product has reached.
Can I cancel my order?
Orders can be cancelled any time before they are shipped. In such cases refund will be processed through the original means of payment within 10 working days. In case of COD orders, refund will be done via bank transfer. Please notify us via email regarding order cancellation.
Why was my order canceled? I didn’t do it.
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. Your invoice will be adjusted accordingly.
Can I track my order?
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. All Things Little is not responsible for any delay caused by the shipping agency.
2. RETURNS & EXCHANGES
What is your Return and Refund Policy?
As company policy and due to hygiene reasons we don't offer exchange or refunds on products sold. We offer refunds only if the products are defective or damaged upon receipt. Hence, if there is a problem or defect with your product, please notify us immediately along with unboxing video of the same.
3. PAYMENTS
What are the available Payment Options?
You can pay online on our website using net banking, your debit or credit card. We also accept all major wallets and UPI. We also accept COD on all orders below 3000.
Do you offer Cash On Delivery (COD)?
We offer cash on delivery on all orders below Rs. 3000. Once you place a COD order on the website, you will receive a Whatsapp message or automated call to confirm your order. If you do not confirm the order, it will not be processed. Customers are required to make the full payment for their order before they open the package. The product once ordered and confirmed for is final. COD products cannot be tried or returned at the point of delivery.
The payment got deducted but I didn't recieve any order confirmation?
Sometimes this can happen due to a network error. Worry not, we are here to help. Simply send us a screenshot of the payment transaction via email and sit back. We will check the payment at our end and place your order manually.
Are my details safe?
Absolutely! Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
I got a message from my bank twice. Was I charged twice?
Rest assured that you are charged only once after your order is dispatched. If you just placed your order, what you are seeing on your bank account / email / text is an authorisation message. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear depending on your bank, usually within 48 – 72 hours. If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place My Order” button once to avoid multiple authorisations.
